Manager, Field Engineering

As a Manager - Field Engineering, you will serve as the voice of the customer and drive product excellence within the tyre industry. In this role, you will bridge customer insights with product development initiatives, ensuring continuous product improvement while effectively managing and controlling warranty costs. Key Responsibility Areas

• You will champion the Voice of the Customer by translating field insights, claims data, and customer feedback into actions that improve product quality, reliability, and performance.
• You will lead field engineering and product validation activities, including product trials, evaluations, OE Mileage Surveys, Scrap Tyre Surveys, and Customer Satisfaction Surveys.
• You will analyze product claims, market intelligence, and performance trends to identify emerging issues, provide early warnings, and drive timely corrective actions.
• You will strengthen warranty and field-return performance through returned-tyre audits, warranty analysis, loss monitoring, variance reviews, and recommendations that enhance cost effectiveness.
• You will collaborate with Quality, Production, Design, AP Region, Sales, and Service teams to integrate field intelligence into product, process, and customer-focused improvements.