Manager - L&D - Behavioral Training

Role : Responsible for overall end to end training requirements for the verticals/projects assigned. Client and internal stakeholder connect coordination and front ending. Reviewing existing training materials, designing KRAs for the team, developing and facilitating team motivational activities, coordinating training activities, developing cross-training materials and SOPs, preparing relevant training reports and dashboards for internal stakeholder and client business reviews and developing managers/Sr managers in job requirements as assigned.

Reports into : Head of Training

Job Responsibilities

(Must have)

• Review existing process training materials by gap analysis

• Design KRAs for the entire team

• Facilitate motivational activities as needed for the team members

• Coordinate training activities with Hexaware and client stakeholders

• Develop cross-training materials and SOPs for the project/s assigned

• Effectively manage ramp requirements at the projects

• Prepare relevant training reports and dashboards

• Develop Managers/Sr Managers for on-the-job requirements

• Lead client and stakeholder conversations in business reviews as set by the project

• Participate in RFQs/RFPs responses, sales pitches and discussions