Manager of Technology- End User Services (Director)

TJX Companies At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description: Manager of Technology, End User Services

End User Services, Enterprise Technology & Operations (ETO) Location: India IT Office, Hyderabad

What you’ll discover

• Inclusive culture and career growth opportunities within a global IT organization.
• A collaborative, team-based environment working across the U.S., Canada, Europe, India and Australia.
• The opportunity to shape and scale End User Services capabilities in Hyderabad as part of a global operating model.
• A role that combines people leadership, operational excellence, product and engineering partnership, and continuous service improvement.

What you’ll do The Enterprise Technology & Operations (ETO) organization delivers, maintains and continuously improves the technology services that enable TJX associates, business partners and product teams to work effectively at scale. End User Services is a global, service-oriented function focused on providing reliable, secure and modern workplace technology experiences across corporate, store, distribution and regional environments. We are seeking an experienced Manager of Technology to lead the End User Services team in Hyderabad, covering both Product & Engineering and Operations functions. This role will provide local leadership for the Hyderabad-based team while working as part of the global EUS leadership structure. The successful candidate will help build capability, improve service delivery, mature operational processes, and ensure strong alignment between engineering, product management, operations, vendors and global stakeholders. This is a hands-on leadership role requiring a strong blend of technical credibility, people leadership, service management discipline, vendor oversight and stakeholder engagement. The Manager of Technology will be accountable for developing the Hyderabad EUS team, supporting global product roadmaps, improving day-to-day operations, and driving measurable improvements in end-user experience, service quality, automation and operational efficiency. Key responsibilities Leadership and team development