Vodafone Idea Ltd.
Manager - Retail Store Operations
- Location Kanpur, IN
- Experience 2-5 yrs
- Job type Full-time
- Posted 10 Oct 2026
You will be taken to Vodafone Idea Ltd.’s own careers page to apply. Job ID 784579701.
Job description
Role
Store Manager
Job Level/ Designation
Manager
Function / Department
Retail
Location
Job Purpose
- Overall responsibility for activities at a Vi store spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.)
- Execute marketing promotions, display and store experience schemes
Key Result Areas/ Accountabilities
Sales
- Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a Vi store
- Ensure and monitor quality of acquisition through the store
- Revenue -Deliver revenue targets for the store
- Increase revenue per footfall by aiding customers’ purchase decisions
RoI
- Achieve profitability (Return on investment) targets for the store
- Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)
Customer Service
- Manage churn and achieve customer satisfaction for walk-in customers
Store Management
- Ensure adherence to store processes in terms of documentation and systems
- Ensure infrastructure / store upkeep