Vodafone Idea Ltd.
Manager - Retail Store Operations
- Location Ludhiana, IN
- Experience 1-4 yrs
- Job type Full-time
- Posted 10 Oct 2026
You will be taken to Vodafone Idea Ltd.’s own careers page to apply. Job ID 828966201.
Job description
Role
Store Manager
Job Level/ Designation
M1
Function / Department
Retail
Location
Faridkot
Job Purpose
- Drive customer delight in every walk-in and Overall responsibility for activities at a store - spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.)
- Execute marketing promotions, display and store experience schemes
- Comply to all HSW guidelines and impart knowledge about HSW
Key Result Areas/Accountabilities
Sales
- Achieve TNPS & EQ.
- Deliver revenue targets for the store
- Increase revenue per footfall by aiding customers’ purchase decisions
- Driving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a store
- Ensure and monitor quality of acquisition through the store
RoI
- Achieve profitability (Return on investment) targets for the store
- Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)
Customer Service
- Manage higher retention and achieve customer satisfaction for walk-in customers
Store Management
- Ensure adherence to store processes in terms of documentation and systems