You will be taken to DHL’s own careers page to apply. Job ID AV-373152.
Job description
Job Title Manager– Sales Support
Function Sales
Reports To Accounts Manager
Location Regional Office
Travel Required 25% þ 50% ☐ 75% ☐
About DHL Blue Dart Express India
Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004.
Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.
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We are proud to be consistently ranked among India’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet “Blue Darter” with honour.
If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.
Position Overview: The Manager – Sales Support is responsible for managing end-to-end billing, invoicing, and collections coordination for branch customers, ensuring accuracy, timeliness, and adherence to contractual and company guidelines. The role acts as a key interface between Sales, Finance, and Customers to ensure smooth revenue realization, effective dispute resolution, and strong process discipline at the branch level.
Job Purpose: To ensure accurate and timely billing, efficient collections follow-up, and resolution of customer billing queries, thereby supporting revenue realization, improving receivables performance, and enhancing customer experience.
Coordinate with Branch Finance & Accounts teams for timely bill generation
Validate accuracy of invoices as per contractual terms and company norms
Ensure customization of invoices as per customer agreements
Ensure timely dispatch of invoices to customers
Collections & Receivables Management
Work closely with Sales teams to ensure timely collections
Follow up on pending, short, or delayed payments
Track receivables ageing and escalate as per timelines
Support improvement of DSO at branch level
Customer Query & Dispute Resolution
Coordinate with Finance and Sales teams to resolve billing disputes
Ensure closure of disputes before payment due dates
Maintain proactive customer communication
Reporting & Governance
Maintain billing, dispatch, and collection MIS
Share reports with Branch Finance and Sales leadership
Ensure adherence to SOPs, audit, and documentation standards
Sales & Branch Coordination
Align billing cycles with contractual agreements
Support onboarding of customers from billing readiness perspective
Ensure coordination across Sales, Operations, and Finance
Process Discipline & Continuous Improvement
Adhere to defined SOPs and processes
Identify recurring issues and highlight to supervisor
Suggest improvements to enhance accuracy and turnaround time
Support automation and process improvement initiatives
Apply learnings from errors and audit observations
People & Team Support
Provide operational guidance to branch sales teams
Ensure process adherence and performance discipline
Support manpower planning inputs where required
Qualifications & Experience: Education:
Graduate in Commerce / Business Administration
MBA preferred
Experience:
2 – 4 years
Experience in billing, invoicing, collections, or sales support roles
Exposure to logistics / courier / B2B services preferred
Skills & Capabilities: Technical Skills:
Understanding of billing and invoicing processes
Knowledge of receivables and collections management
Proficiency in MS Excel and reporting tools
Familiarity with ERP / billing systems
Key Competencies:
Attention to detail
Strong coordination and stakeholder management
Customer orientation
Problem-solving approach
Ability to work under timelines
Key Performance Indicators
KRAs KPIs
Billing Timeliness % invoices generated and dispatched within timelines
Billing Accuracy Number of billing errors / rework cases
Collections Efficiency % collections achieved within due dates
Receivables Control Reduction in overdue receivables / ageing
Dispute Resolution Turnaround time for closure of billing issues
Reporting & Compliance Accuracy and timeliness of MIS
Stakeholder Coordination Feedback from Sales / Finance teams
Process Improvement & Discipline Reduction in recurring errors; adherence to SOPs
Why join DHL Blue Dart? When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day.
Here’s what makes us stand out
· Great Place to Work® Certified—a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being. · Competitive pay and performance-linked rewards that truly recognize your impact.
· Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever. · Best-in-class benefits—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off. · A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter. · Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories. · The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose.
This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us. Disclaimer: At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB). Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or onboarding process. Any such request is fraudulent and unauthorized. Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write to bdjobs@bluedart.com.
Required skills
billing and invoicing management, collections management, dispute resolution, receivables management, ms excel, erp systems, reporting tools, process improvement, sop adherence, stakeholder management, customer communication, problem solving, logistics services, b2b sales support, audit compliance, mis reporting, operational guidance, manpower planning
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