Manager - Zonal Field Engineer

Role

Zonal RF field engineer

Job Level/ Designation

M1

Function / Department

Technology/Quality

Location

Hiring Manager

Job Purpose

This Field Engineers role will be accountable for managing Quality and Performance of RAN network by prompt monitoring, trouble shooting, optimization & field activities of Network to deliver superior voice & data experience to customers in their respective zones.

Key Result Areas/Accountabilities

• Daily tracking of Network and Customer experience KPIs for all technologies like Accessibility, Retainability, Data Speeds, Voice Quality and target oriented action plan for regular improvement and consistent experience.

• Drive worst cell analysis of all technologies and coordinate with partners, SNOC and FO team to timely resolution

• Utilization monitoring of key nodes in respective zones and proactive action to maintain the utilization with in thresholds

• Zonal Network complaints analysis. co-ordination with TSG lead and drive field team for complaints visits and resolution

• Engagement with Zonal business/CS teams for Network complaints management and drive network performance improvement and perception programs

• Prioritize network experience improvement programs basis customer centric KPIs like TNPS, NPS, Network complaints etc.

• Regular drive tests and benchmarking of Network rollout/ performance with competitors, and share insights to Zonal business team and Circle central team

• Building strong relationships with cross verticals

Core Competencies, Knowledge, Experience

• In-depth technical knowledge in radio network parameters & optimization (2G/3G/4G/VoLTE)

• Excellent domain knowledge and on- field optimization experience

• Very good analytical skills to trouble shoot network quality KPI degradation/ customer complaints

• People management capability, very good cross functional co-ordination.

• Customer centric, Innovative , Ambitious and competitive, Calculated risk taking & task oriented

Must have technical / professional qualifications

B-Tech Electronics and Telecommunications with above 2 years of experience