MGR (SERVICE TRAINING KTM - PB)

Position Title: EX : MGR - Service Support – KTM Training

Location: Pune, Maharashtra

Reports To: Mr. Nitin Tiple, Divisional Manager – Service Support

Role Overview

• KTM Network manpower training on KTM domestic and imported models.

• Training content development before model launch.

• Train the trainers for specified models/ training modules.

• New Product Launch Preparedness

• Special Tools need identification and development

• Workshop Maintenance Awareness Audit to improve Training effectiveness.

• Kaizen to improve training effectiveness.

• On Job Training

Key Responsibilities

• Tracking of manpower requirement against the norm & trained manpower availability across the network.

• Scheduling of Training batches as per the released training calendar.

• Training Content Development: Create new training documents, web-based training courses, and skill contest modules to enhance learning.

• Co-ordination with vendors for the development of new service special tools.

• On-the-Job Trainings (OJT): Preparation of quarterly OJT module and conduct OJTs at High Customer complaint workshops.