Money Officer

Group Company: AU Small Finance Bank Limited

Designation: Money Officer

Office Location

Position description: Handle front-desk banking operations, ensure timely service delivery, and resolve customer queries efficiently. Support sales through product promotion, need identification, and cross-selling of banking services.

Primary Responsibilities

• 1. Accept and process retail/commercial deposits, withdrawals, loan payments, and CASA account transactions.

2.Maintain and reconcile cash drawer in accordance with bank policies, ensuring accuracy in cash handling and periodic check batching. 3.Buy/sell currency from the vault as needed to maintain adequate cash levels. 4. Assist with ordering, receiving, verifying, and distributing cash; manage excess cash and mutilated currency handovers. 5. Count, package, and reconcile currency and coins as per bank standards. 6. Support dual-control procedures during cash transactions and vault operations. 7. Handle teller functions related to safety deposit locker access. 8. Ensure all financial transactions comply with operational and regulatory guidelines.

Additional Responsibilities

• 1. Maintain strict confidentiality of customer and bank information.

2. Answer customer queries and direct unresolved issues to appropriate departments. 3. Participate as a team player in daily operations, coordinating workflow to ensure efficiency. 4. Support branch operations such as bank opening/closing and general customer service. 5. Represent the bank positively to customers and maintain strong professional relationships. 6. Guide customers on digital banking options and assist in onboarding them to digital platforms. 7. Contribute to customer experience enhancement through proactive service and assistance. 8. Maintain and update customer traffic surveys for operational and service improvement.