MS Specialist OSS

The OSS L2 Engineer acts as the second-level support for Operations Support Systems (OSS) servers including MantaRay, NSP, ARC, SON, HP EMS,ZTS,NCP and NCOM. This role involves deeper technical troubleshooting, complex incident management, system administration, and coordination with L3 teams and vendors to ensure network performance, stability, and service continuity.

• Perform advanced troubleshooting, root cause analysis, and resolution of complex incidents related to OSS servers (MantaRay, NSP, ARC, SON, HP EMS, ZTS).
• Handle escalations from L1 and ensure end-to-end incident closure according to SLA.
• Manage and administer OSS server environments including configuration, patching, upgrades, and performance tuning.
• Monitor system health, alarms, logs, and automate routine operational tasks for efficiency.
• Collaborate with L3 support teams, vendors, and cross-functional teams for problem resolution and service improvements.
• Maintain documentation including incident records, change management logs, and operational procedures.
• Execute backup, disaster recovery, and failover procedures ensuring data integrity and availability.
• Support integration, commissioning, and administration of OSS network elements and tools.
• Support ITIL-based processes including incident, problem, change, and configuration management.