Ocean Dispute Resolution Specialist

Job description and Details Individual is hired to resolve Customer disputes on invoiced billed to Customer. He is also expected to understand the Root cause and help fix the same in the upstream process

1. Analysis disputes received (Basis Target allocated) – Understand what Customer disputing is for 2. Look up all upstream process to fetch data and understand the history of the said shipment 3. Analysis the case and decide on accepting/clarifying or rejecting the case 4. Reach out to relevant coordinators for more information if required 5. Process the amendment in core systems for accept processing 6. Communicate to customer 7. Record complete root cause on reason or dispute

Required Skills: Good Communication Skills & Ability to use positive language Good Comprehension & Written Communication Customer Focus & Owning the customer Understand Customer requirement and focused on customer outcome Attitude to go across defined job boundaries for customer resolution Winning for customer – high achievement orientation Driven to ensure closure Superior Stakeholder Management Responsible to drive Customer outcomes through positive customer experience

Having regular communication with Customers to understand their requirements for a quick dispute resolution. Problem Solving Skills