DBS Bank
Officer, Service Manager treasures, Consumer Banking Group
- Location Chennai-DBIL
- Experience 6-8 yrs
- Job type Full-time
- Posted 13 Oct 2026
- Qualification Master's
You will be taken to DBS Bank’s own careers page to apply. Job ID WD89661.
Job description
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you Job Purpose
- Differentiated Customer Experiences – Leading through Service
Key Accountabilities
- Embed service culture for all customer touchpoints particularly complaint resolution and client communication.
Job Duties & responsibilities
- Ensure each client escalation is owned and closed within 24 hours. In case of exceeding 24 hours TAT, client is informed on a periodic basis by yourself on delay and resolution date.
