Operations Analyst, Credit Bureau Reporting- Operations

We're looking for a detail-oriented Operations Analyst to join our Credit Bureau Reporting Operations team, where you'll play a critical role in ensuring timely, accurate, and compliant credit bureau reporting.

In this role, you will be responsible for preparing and delivering credit bureau reports by extracting data from data warehouses and ensuring full compliance with all applicable reporting guidelines and regulatory standards. You will manage the end-to-end dispute resolution process for disputes received from Credit Information Companies (CICs) — investigating each case thoroughly and responding with accurate, well-documented, and detailed responses within defined turnaround times (TAT).

Key job responsibilities Extract, validate, and reconcile data from data warehouses to prepare accurate and timely credit bureau reports in compliance with all regulatory and organizational reporting guidelines Manage the end-to-end dispute resolution process for disputes received from Credit Information Companies (CICs), ensuring each dispute is thoroughly investigated and resolved within defined turnaround times (TAT) Draft and deliver clear, detailed, and well-documented dispute responses through email and designated dispute management portals Monitor and track dispute aging, TAT adherence, and resolution metrics to ensure consistent compliance with service-level agreements (SLAs) Handle client communications professionally, including responding to queries, providing status updates, and managing interactions across email and specified portals Manage and resolve escalations promptly, coordinating with internal stakeholders to ensure timely and satisfactory outcomes Maintain accurate records and documentation for all reporting activities, dispute cases, and client interactions for audit and compliance purposes Identify gaps, trends, and patterns in dispute data to recommend process improvements and enhance reporting accuracy Collaborate with cross-functional teams to ensure alignment on reporting standards, dispute handling procedures, and regulatory updates