Operations Engineer

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Microsoft Endpoint Configuration Manager Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: Ensures reliability, availability, and operational stability of enterprise endpoint management services across physical devices and Windows 365 Cloud PCs. Partners with Engineering, Security, Infrastructure, and Service Management teams to reduce operational risk, automate repetitive tasks, and enhance the end-user experience across cloud-first endpoint environments.

Roles & Responsibilities: -High availability monitoring proactive health checks & incident support -Operate Intune, SCCM/MECM, Windows 365, Autopilot & co-management -Monitor compliance/patching drift, tune alerts, build health dashboards -PowerShell, Graph API, proactive remediations — eliminate toil ITIL processes, runbooks, CAB participation & DR/BC support -Cross-team engagement incident comms, mentoring & post-incident reviews

Professional & Technical Skills: Intune, SCCM/MECM, Windows 365 Cloud PC, Autopilot, Co-management Endpoint Analytics, Windows Update for Business, Patch & Software Deployment Entra ID, Active Directory, Azure, Hybrid Identity, Conditional Access, MFA PowerShell scripting, Graph API, , Automation Frameworks Windows Server, Group Policy, DNS, DHCP, PKI, TCP/IP, Authentication ITIL v4 — Incident, Problem, Change & Knowledge Management