Operations Manager III, Last Mile Analytics and Quality

Are you interested in being part of a brand new Amazon initiative to redefine the way geo-spatial data is visualized and built to delight our customers and take your skills and career to the next level? Join the Last Mile Analytics and Quality (LMAQ) team which will work to establish new approaches to seamlessly curate and enhance data from Amazon’s global last mile delivery network to improve our geo-spatial data quality. We are seeking a passionate, experienced operations manager to lead our geo-spatial data quality improvement efforts in Hyderabad, India. (S)he will be primarily responsible for · Devise operational and business goals for the function that focuses on end-customer impact, productivity, accuracy, and speed to market. · Establishes measurement, reporting and process excellence indicators for effective accomplishment of goals in core processes. Manages metric performance tactically and strategically; · Sets appropriate operational and people goals for the team at all levels and holds them accountable; Owns processes, staffing, metrics and business updates for the function. · Thinks long-term and establishes scalable/modular processes for easy adaptation to business scope changes. Manages complex problems, decisions, and escalations. Mitigates long-term risks. Finds a path forward in difficult situations. Makes trade-offs: short vs. long-term needs. · Proactively identifies tool and system requirements that reduce operational defects; Ensures impact- and benefit-driven prioritization of process excellence projects. · Works with inter-functional teams to streamline processes. Identifies and drives process excellence along with Program and Tech teams.