Operations Team Member - IC & Process · SUPPORT SERVICES · 0227 · 1288 · 1071139

Key Responsibilities

• Perform quality checks and sample-based reviews of operational transactions across various banking operations processes.

• Monitor adherence to internal SOPs, regulatory guidelines, and risk & compliance frameworks.

• Identify process deviations, control gaps, and operational risks and recommend corrective actions.

• Conduct root cause analysis (RCA) for recurring errors and quality defects.

• Track quality metrics, defect trends, error rates, and prepare periodic MIS reports.

• Engage with process owners and operations teams to drive corrective and preventive actions (CAPA).

• Support implementation of process improvement initiatives and automation opportunities.

• Participate in internal audits, compliance reviews, and regulatory inspections.

• Ensure timely closure of observations highlighted through quality reviews.

• Conduct knowledge-sharing sessions and quality awareness programs for operational teams.

• Monitor service quality standards and contribute towards continuous process enhancement.

Eligibility Criteria

• Graduate in any discipline. Post-Graduation preferred.

• 4–7 years of experience in Banking Operations, Quality Control, Process Excellence, Audit, Risk, or Operational Control functions.

• Strong understanding of operational processes, controls, and regulatory requirements.

• Experience in quality review frameworks, process audits, and RCA methodologies.

• Proficiency in MS Excel, PowerPoint, and MIS reporting.

• Good analytical, stakeholder management, and communication skills.