Ops Mgr, Last Mile (SSD,QC), IN QC, SSD

We are looking for a results-driven Operations Manager to lead end-to-end LM operations for a cluster of sites within the IN QC, SSD organization. In this role, you will be responsible for driving Last mile (OTR) capacity, optimizing cost-to-serve, and delivering a superior customer experience across both established and emerging business lines.

You will lead a high-performing team of operations leaders, setting direction, building capability, and fostering a culture of operational excellence. Working at the intersection of strategy and execution, you will collaborate closely with internal stakeholders and external partners to ensure seamless operations, scalability, and continuous improvement.

This is a critical leadership role that requires strong business acumen, a bias for action, and the ability to navigate ambiguity while managing multiple priorities across a dynamic, fast-paced environment.

Key job responsibilities 1. Own and drive operational performance across a cluster of sites, with accountability for last mile capacity, cost efficiency, and customer experience metrics 2. Lead, coach, and develop a team of operations leaders, building organizational depth and succession pipelines 3. Partner with internal teams (planning, technology, finance, PXT) and external partners to ensure operational readiness and business continuity 4. Support the scaling of existing business lines and the onboarding of newer business verticals. 5. Identify operational gaps, drive root cause analysis, and implement sustainable solutions 6. Champion a data-driven culture, leveraging metrics and insights to inform decisions and track performance 7. Ensure compliance with safety, quality, and process standards across all sites