Pega CDH Quality Analyst (Decisioning)

About GSS Tech Group GSS Tech Group is an IT staffing and managed workforce company based at Dubai Internet City. We deliver specialist technology talent to leading banks, fintechs and telecom enterprises across the UAE, and we support some of the region’s largest digital banking programmes.

About the Role We are hiring a Pega CDH Quality Analyst for a leading UAE bank. You will join the bank’s customer decisioning team and own the quality, accuracy and consistency of Next Best Action decisions delivered through Pega Customer Decision Hub. Your job is to make sure every customer receives the right action, through the right channel, at the right time, for the right reason. You will analyse decision strategies, investigate decisioning data with SQL, build the quality framework around CDH, and work with business, data and CDH teams to close gaps between business intent and live customer outcomes. This role is predominantly Pega CDH. It is not a general Pega BPM, case management or manual testing position.

Key Responsibilities Decision Strategy Analysis

• Perform detailed analysis of Pega CDH decision strategies, covering eligibility, applicability and suitability rules, engagement policies, contact policies, arbitration and prioritisation logic
• Review strategy logic against business requirements and confirm that intended customer outcomes are delivered
• Assess how propensity, context weighting, business value and levers affect action ranking, and flag unintended prioritisation results
• Review action and treatment configuration, proposition hierarchies (business issues and groups) and channel mapping for accuracy and completeness