Amadeus
Principal Engineer - ServiceNow (ITOM)
- Location Bangalore
- Experience 10+ yrs
- Job type Full-time
- Posted 13 Oct 2026
You will be taken to Amadeus’s own careers page to apply. Job ID R37748.
Job description
Job Title
Principal Engineer - ServiceNow (ITOM)About the RoleAs a ServiceNow IT Operations Management (ITOM) Principal Engineer, you will act as a key technical expert and collaborative leader helping shape the design, implementation, and continuous evolution of enterprise-scale ITOM capabilities on our ServiceNow platform. You’ll work closely with architects, platform teams, product managers, and partners across cloud and infrastructure teams to deliver scalable, secure, and sustainable solutions that support our digital transformation goals. In this Role, You’ll
- Collaborate with IT and business stakeholders to define and evolve ServiceNow ITOM strategies.
- Design scalable ITOM solutions across on-premise, hybrid, and multi-cloud environments (AWS, Azure, and Google Cloud Platform).
- Lead and guide teams in platform engineering, configuration, and optimization across Discovery, Service Mapping, CMDB (Configuration Management Database), and Event Management.
- Develop and promote standardized frameworks, automation assets, and reusable solutions.
- Support platform governance, architecture reviews, and continuous technical improvements.
- Integrate observability, monitoring, and automation tools to enhance operational reliability.
