You will be taken to First Citizens India’s own careers page to apply. Job ID 24921.
Job description
FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.
Job Description
Principal Infrastructure Engineer - Cloud Operations Engineer
Value Proposition
The Cloud Operations Engineer is responsible for supporting the operational stability, reliability, and continuous improvement of enterprise public cloud environments across AWS and Azure. This role serves as a key member of the Public Cloud Operations team and is responsible for monitoring cloud services, managing incidents, supporting production operations, maintaining compliance and governance controls, executing recovery and resiliency activities, and driving operational excellence through automation and continuous improvement.
The individual will work closely with Cloud Engineering, Enterprise Monitoring, Cybersecurity, Infrastructure Services, and Application Support teams to ensure cloud platforms remain secure, compliant, highly available, and operationally efficient. The role requires hands-on experience with AWS, Azure, Dynatrace, Splunk, Terraform, Terraform (IaaC) , ServiceNow, and automation tooling, while maintaining a strong focus on customer experience, platform reliability, and operational effectiveness.
Job Details
Position Title: Principal Infrastructure Engineer Career Level: P4 Job Category: Assistant Vice President Role Type: Hybrid Job Location: Bangalore
About the Team
The Public Cloud Operations team provides 24*7 operational support for AWS and Azure cloud platforms, focusing on monitoring, incident management, production support, governance, automation, service health, and platform reliability. Enterprise OpenShift and Kubernetes platforms, focusing on platform administration, cluster reliability, automation, security, monitoring, incident management, and production support. The team partners closely with Cloud Engineering, Cybersecurity, Enterprise Monitoring, Infrastructure Services, and Application Support teams to deliver secure, stable and resilient cloud services across the enterprise
Key Deliverables
Monitoring & Incident Management
Monitor cloud environments using Dynatrace, Splunk, CloudWatch, and Azure Monitor
Perform incident triage, troubleshooting, and resolution activities
Manage ServiceNow incidents and operational escalations
Support Major Incident Management activities
Cloud Operations & Production Support
Provide day-to-day operational support for AWS and Azure cloud platforms.
Execute operational procedures, recovery activities, and runbooks.
Monitor platform health, availability, and reliability.
Support production changes and operational readiness activities
OpenShift Platform Administration
Install, configure, administer, and support Red Hat OpenShift Container Platform (OCP) clusters
Perform cluster lifecycle management, including upgrades, patching, maintenance, and capacity planning
Monitor cluster health, performance, and resource utilization
Support Kubernetes workloads running on OpenShift clusters.
Configure and manage deployments, services, ingress, networking, and storage.
Monitor containerized applications and platform services.
Analyze and resolve pod, node, networking, and storage issues.
Implement workload optimization and resource management best practices.
Governance & Compliance
Monitor compliance posture and cloud governance controls
Track remediation activities and compliance findings
Support audit activities and operational reporting
Review tagging compliance and cloud resource governance standards
Backup, Recovery & Disaster Recovery
Monitor backup and recovery operations
Perform restore validation testing
Support disaster recovery exercises and readiness activities
Maintain backup and recovery documentation
Patch Management & Resource Hygiene
Coordinate patching activities and compliance reporting
Track vulnerability remediation efforts
Maintain cloud resource hygiene and tagging compliance
Support cloud cost optimization and governance initiatives
Automation & Tooling
Develop and maintain operational automation using PowerShell and Python
Support Dynatrace monitoring enhancements and alert tuning
Automate operational reporting and repetitive support activities
Maintain ServiceNow workflow automations and integrations
Skills and Qualification
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline, with 10+ years of experience in Cloud Operations, Infrastructure Operations, Production Support, Site Reliability Engineering (SRE), or Enterprise Technology Services. .
Required Experience
Experience supporting AWS and Azure cloud environments
Experience with Dynatrace, Splunk, and enterprise monitoring platforms
Experience with ServiceNow Incident, Problem, and Change Management processes
Experience performing production support and operational troubleshooting
Experience with cloud governance, compliance, and operational reporting
Working knowledge of PowerShell, Python, or scripting technologies
Preferred Certifications
AWS Certified Cloud Practitioner
AWS Solutions Architect Associate
Microsoft Azure Administrator Associate (AZ-104)
ITIL Foundation Certification
Dynatrace Associate Certification
Splunk Core User Certification
Relationships & Collaboration
Reports to: Director - Technology
Partners: Senior leaders and cross-functional teams across geographies (India and US team)
Accessibility Needs We are committed to providing an inclusive and accessible hiring process. If you require accommodation at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience
Equal Employment Opportunity
FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.
