Process Improvement/CI Manager

We seek an experienced Process Improvement Manager to drive operational excellence across our Global Finance Shared Services center in Bangalore, with a focus on supporting US-based operations. This role encompasses Controllership, Operational Finance, General ledger Accounts & Revenue Accounting Functions. Support Centres of Excellence (CoEs) with process governance, change management, and continuous improvement initiatives. The ideal candidate will identify and execute process improvements, standardize workflows, and deliver measurable cost and efficiency gains. Job Description: Key Responsibilities

• Lead process optimization initiatives across controllership, operations finance, and RAA functions with focus on US transaction volumes
• Map current-state processes, identify inefficiencies, and design scalable solutions aligned with global best practices
• Collaborate with business stakeholders and CoE leaders to prioritize improvement opportunities and manage implementation roadmaps
• Establish KPIs, monitor process health metrics, and provide regular reporting on efficiency gains and cost savings
• Leverage process automation tools and RPA opportunities to reduce manual effort and improve accuracy