You will be taken to Eaton India’s own careers page to apply. Job ID 73942.
Job description
What you’ll do
"The Systems and Process SME will be a trusted advisor and expert resource for the adoption and core systems and processes across the SCM Center of Excellence and with external partners. They will be a proficient system user SAP and Kinaxis. This role combines strong business process knowledge, advanced system expertise, strong training and coaching capabilities. This role will serve as the functional anchor for Kinaxis implementations, collaborating with implementation and production support teams to ensure issue resolution, and user enablement. The individual should have good general understanding of materials management with deep understanding of operational procurement and its enablement through Kinaxis. This is an individual contributor role, however given the scope , the individual is expected to collaborate internally across divisions and Network teams which is critical to role success. " "Training & Knowledge Transfer
Facilitate functional workshops, training sessions, and knowledge transfer to build internal & external capabilities and promote adoption of Kinaxis & SAP
Ensure COE teams regularly trained on the Maestro/SAP process and reinforce training protocols to improve system literacy
Support peers through knowledge sharing, office hours, clinics, and informal coaching
Maintain documentation of resolutions and reinforce training protocols to reduce incident volume
Explain complex concepts in simple terms, bridging the gap between technical system functionality and practical business application
Share updates and lessons learned with the broader community
Manage all aspects of mapping COE SCM activities including standardization and system implementations and optimizations. Act as the Functional Owner for Supplier Collaboration, and primary point of contact – with a deep understanding of the operational procurement business process to ensure Buyers are regularly trained on the Maestro process, proactively addressing challenges & issues, recommending logic changes when needed, and consolidating user requirements across the Division Problem Solving & Issue Resolution Leads and drives As-Is analysis, identify process and system implementation requirements, compare with best practice and support implementation activities with domain responsibility
Troubleshoot issues independently and resolve functional issues in a complex, global supply chain environment
Translate business needs into functional specifications, secure necessary approvals, and prioritize enhancements based on impact and feasibility. Support testing and deployment of new capabilities into the production environment
Help users identify root causes rather than simply providing answers
Proactively address challenges and issues, recommending logic changes when needed
Collaborate with global implementation teams, network planners, schedulers, IT, and business stakeholders to drive issue resolutions
Know when to leverage Kinaxis versus ERP for optimal outcomes
Ensure effective technology usage and adoption through timely support
Maintain documentation of resolutions and reinforce training protocols to improve system literacy and reduce incident volume Proven ability to resolve functional issues and support end-users in a complex, global supply chain environment Go-to resource for questions, guidance, and escalation support."
Qualifications
BSc College degree, - preferred in SCM 5+ years SCM experience
Skills
SAP, Kinaxis Strong communicator, coaching, delivering training, problem solver, English speaker
