Product Enablement Specialist II

About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. About the Team The WhatsApp team at HighLevel oversees the full lifecycle of our WhatsApp product, from development and quality assurance to onboarding and customer support. Comprising Product Managers, QA engineers, developers, and support specialists, the team collaborates to provide a seamless and feature-rich experience for our customers. As part of this team, you will be instrumental in ensuring that agencies and businesses successfully integrate WhatsApp with their workflows, setting them up for long-term success. About the Role HighLevel is seeking a Product Enablement Specialist - Whatsapp to guide agency owners through the successful setup and integration of WhatsApp into their GoHighLevel accounts. You will own the onboarding experience, deliver exceptional technical support, conduct webinars, proactively reach out to agency owners whose onboarding failed, and collaborate with the support team to resolve onboarding challenges. Additionally, you will interface with Meta’s support team to troubleshoot WhatsApp-related issues, including raising and managing support tickets on the Meta support portal. Responsibilities