Product Sppt Tech Advisor

Job Overview We are looking for a skilled Data Analyst with strong experience in data analysis, querying, reporting, and data validation across cloud and database platforms. The ideal candidate should have hands-on knowledge of Snowflake, Azure platform services, and Oracle databases, with the ability to analyze complex datasets, support data-driven decision-making, and work closely with business and technical stakeholders. Experience with ServiceNow, Agile methodologies, and ITIL processes is required, while knowledge of Apache Airflow will be considered an added advantage. Key Responsibilities

• Analyze, interpret, and validate data from multiple sources to support reporting, operational insights, and business decision-making.
• Write, optimize, and troubleshoot SQL queries across Snowflake and Oracle databases.
• Work with Azure platform services to support data extraction, transformation, integration, storage, and reporting needs.
• Collaborate with data engineering, application support, and business teams to understand data requirements and deliver accurate analytical outputs.
• Perform data quality checks, identify anomalies, investigate root causes, and coordinate remediation with relevant teams.
• Create and maintain documentation for data mappings, business rules, data lineage, reporting logic, and operational procedures.
• Support incident, request, change, and problem management processes using ServiceNow.
• Follow ITIL-aligned processes for service management, operational support, change governance, and continuous improvement.