Product Support Representative III

Why UKG

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

Role Overview

We are looking for a highly analytical and customer-focused Product Support Representative III to manage complex Level 2 support cases within a structured, tiered environment. This role requires strong troubleshooting capability, ownership mindset, and the ability to independently investigate and resolve cross-functional system issues. As a senior individual contributor, you will serve as a functional Subject Matter Expert (SME), lead complex technical troubleshooting, mentor peers, and collaborate across teams to improve customer outcomes and product quality.

Candidates with HCM experience (US Payroll, Time & Labor, HR systems) are preferred. However, experienced L2/L3 enterprise application support professionals with strong root cause analysis skills and willingness to learn HCM are encouraged to apply.