Product Support Specialist I

About Us

Seismic is the Go-To-Market Performance company, driving how organizations turn their strategy into revenue. Seismic brings together signals from customer conversations, buyer engagement, governed content, coaching and seller behavior to turn intelligence into winning action. Through its AI revenue execution platform, the company equips customer-facing teams with the insights, governance, and contextual guidance they need to execute with confidence and deliver measurable business outcomes. Trusted by 2,500 organizations and over 3.5 million users around the globe, Seismic is headquartered in San Diego with offices across North America, Europe and Asia-Pacific. Learn more at seismic.com.

Overview

The Product Support Specialist I is a role within the Customer Support team, supporting customers on Seismic's sales enablement platform. This is a chat-first role focused on delivering fast, friendly answers to customers via ServiceNow chat, with a goal of maintaining a Customer Satisfaction (CSAT) score above 90%. The Specialist owns and resolves Q&A and how-to style chat conversations directly, while opening and routing more technical cases to Level 1 or Level 2 Support Engineers with clear context. The role also contributes to the team's shared product knowledge by identifying gaps in existing documentation and adding new or updated knowledge base content. This role will become a subject matter expert in all areas of the product in order to assist customers with questions in real time.