Program Manager

Area(s) of responsibility

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• Responsible for Leading Production Support projects consisting of Mission critical applications in 24*7 support model

• Manage client relationships and handle their expectations.

• Ensure services meet agreed-upon service level agreements (SLAs)

• Oversee service delivery processes and procedures

• Identify and rectify service delivery issues, including conducting root cause analysis.

• Implement service improvement plans.

• Coordinate and manage project teams and service providers.

• Ensure the delivery team is adequately trained and resourced.

• Collaborate effectively with internal and external stakeholders to ensure seamless delivery

Skills with M/O flag are part of Specialization

Scrum - PL4 (Mandatory) Help the tribe -PL4 (Behavioural) Software Configuration - PL2 (Optional) Think Holistically -PL4 (Behavioural) Win the Customer -PL4 (Behavioural) One Birlasoft -PL4 (Behavioural) Results Matter -PL4 (Behavioural) Stakeholder Relationship Management -PL3 (Functional) Get Future Ready -PL4 (Behavioural) Demand Management -PL3 (Functional) Change Control -PL4 (Functional) P&L Management -PL3 (Functional) Account Management -PL2 (Functional) Quality Assurance -PL3 (Functional) Programme Management -PL2 (Functional) Estimation & Scheduling -PL4 (Functional) Enterprise And Business Architecture - PL3 (Mandatory) Project Management -PL4 (Functional) Change management - PL3 (Mandatory) Team Management -PL3 (Functional) Agile Safe - PL4 (Mandatory) Proposal Building -PL2 (Functional) Requirements Definition And Management -PL4 (Functional)