Program Manager

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Job Description Delivery Lead / Program Manager - GenAI Transformation Role Summary We are seeking an experienced Lead / Program Manager - GenAI Transformation to drive enterprise-wide AI and GenAI initiatives by bridging business strategy, technology innovation, and execution excellence. This role will own the end-to-end lifecycle of GenAI programs, including strategy development, business engagement, use case identification, solution governance, delivery oversight, and value realization. The ideal candidate will bring a strong combination of business acumen, program management expertise, analytics experience, and a solid understanding of Generative AI technologies. The individual will work closely with senior business leaders, data and AI teams, technology partners, and cross-functional stakeholders to accelerate AI adoption and deliver measurable business impact. Key Accountabilities Strategic Leadership & Business Partnership Partner with business leaders to define and execute the GenAI transformation roadmap aligned with organizational objectives. Identify, evaluate, and prioritize high-value GenAI opportunities across business functions. Act as a trusted advisor to stakeholders, driving AI adoption and business process innovation. Define success metrics, value realization frameworks, and business outcomes for AI initiatives. Lead steering committee discussions and provide strategic recommendations to senior leadership. Program & Portfolio Management Manage a portfolio of AI, GenAI, analytics, and automation initiatives from ideation through deployment and scale-up. Establish program governance, resource planning, budgeting, risk management, and delivery frameworks. Drive cross-functional alignment across business, technology, data science, architecture, security, and operations teams. Monitor program performance, dependencies, timelines, and stakeholder expectations to ensure successful delivery. Develop and maintain AI implementation roadmaps, project plans, and executive status reporting. Solution Planning & Delivery Translate complex business requirements into scalable AI and GenAI solution strategies. Collaborate with data scientists, AI engineers, architects, and product teams to define solution requirements covering data, models, integrations, and workflows. Ensure solution quality through effective testing, validation, and performance measurement frameworks. Guide Proof of Concepts (PoCs), pilot programs, and enterprise rollouts of GenAI solutions. Drive user adoption, change management, and operationalization of AI capabilities. Governance, Risk & Compliance Ensure AI solutions comply with organizational policies, security standards, regulatory requirements, and responsible AI principles. Establish governance processes for model performance monitoring, risk assessment, and compliance adherence. Collaborate with legal, risk, security, and compliance teams to manage AI-related risks. Capability Building & Best Practices Develop and institutionalize GenAI delivery frameworks, reusable assets, best practices, and documentation. Mentor project managers, business analysts, and junior team members on AI program delivery methodologies. Stay current with emerging AI trends, tools, and industry practices to continuously improve organizational AI capabilities. Required Qualifications Bachelor's degree in Computer Science, Information Technology, Mathematics, Statistics, Economics, Engineering, Information Management, or related disciplines. 8-10 years of professional experience in Program Management, Project Management, Analytics, Digital Transformation, Data Science delivery, or AI-related initiatives. Proven experience leading large-scale cross-functional programs involving analytics, automation, data platforms, or AI solutions. Strong track record of translating business requirements into data-driven and AI-enabled solutions. Hands-on understanding of data analytics, AI/ML, and Generative AI technologies and their business applications. Working knowledge of Python and/or SQL for data analysis and solution discussions. Experience with reporting and visualization platforms such as Power BI, Metabase, Tableau, or similar tools. Demonstrated experience managing stakeholders across business and technical functions, including senior leadership. Strong communication, executive presentation, storytelling, and problem-solving skills. Preferred / Good-to-Have Skills Experience leading enterprise GenAI programs, AI product implementations, or business transformation initiatives. Familiarity with cloud AI platforms such as: Azure OpenAI Azure AI Services AWS Bedrock Google Vertex AI Databricks AI Platform Experience developing AI roadmaps, business cases, and value realization frameworks. Knowledge of Responsible AI, AI Governance, Risk Management, Security, and Compliance frameworks. Exposure to Agile, Scrum, SAFe, or hybrid project delivery methodologies. Certification(s) in Project Management (PMP, PRINCE2), Agile, Product Management, or Cloud Platforms are advantageous. Experience managing vendors, consulting partners, and external technology stakeholders. Behavioral Competencies Strategic thinker with strong business and technology integration capabilities. Strong leadership presence with the ability to influence executive stakeholders and drive organizational change. Highly proactive, accountable, and outcome-oriented. Excellent stakeholder management, negotiation, and relationship-building skills. Collaborative leadership style with experience managing cross-functional and distributed teams. Adaptable and comfortable operating in evolving and ambiguous environments. Passionate about innovation and leveraging AI to solve complex business challenges. Strong ownership mindset with a focus on delivering measurable business value.