Program Manager I, Seller Success and Mobile

Program Manager, Seller Experience (SX) – WhatsApp Communications Organization: Emerging Markets, Seller Experience (EM SX) About the Role The EM SX team is looking for a detail-oriented and proactive Program Manager to own and drive the end-to-end lifecycle of WhatsApp template communications for Selling Partners across Emerging Markets. This role sits at the intersection of operational excellence, seller communication strategy, and technical coordination — ensuring every WhatsApp message delivered to our sellers meets the highest bar for quality, compliance, and customer experience. You will be responsible for managing the intake pipeline for WhatsApp templates, upholding SX standards, coordinating template testing and performance tracking during dial-ups, and serving as the first responder for emergent communication needs and liasoning across partner tech teams for any issue debugging. This is a high-visibility role that requires strong ownership, a bias for action and an eye for identifying and simplifying processes for builder teams.

Key job responsibilities Key Responsibilities WhatsApp Template Intake & SX Bar Raising

• Own the end-to-end intake process for WhatsApp template requests from stakeholder teams across WW Stores
• Serve as the SX bar raiser — review template content for tone, clarity, compliance, and alignment with seller communication principles
• Partner with content, legal, and product teams to ensure templates meet brand guidelines and regulatory requirements