PUN - REF113898J · 2026290709 - Assistant Manager - Collections

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job DescriptionCollections & Credit Lead – OTC (Order-to-Cash) Finance & AccountingJob TitleCollections & Credit LeadFunctionFinance & Accounting (F&A) – Order-to-Cash (OTC)Reports ToOTC Manager / F&A Operations ManagerLocationPune, India (or as applicable)Role PurposeThe Collections & Credit Lead is responsible for leading end-to-end Credit Risk Management and Collections operations within the OTC process. The role focuses on optimizing cash flow, reducing overdue receivables, managing customer credit exposure, driving dispute resolution, and ensuring adherence to company credit policies and compliance requirements. The individual will lead a team, collaborate with business stakeholders, and drive continuous process improvements to achieve operational and financial objectives.Key ResponsibilitiesCredit ManagementAssess and evaluate customer creditworthiness using financial statements, payment history, credit bureau reports, and market intelligence.Approve, recommend, and monitor customer credit limits in line with company policies.Conduct periodic credit reviews and risk assessments.Identify high-risk accounts and implement risk mitigation strategies.Support new customer onboarding and credit approval processes.Collections ManagementLead collection efforts to ensure timely recovery of outstanding receivables.Monitor AR aging and prioritize delinquent accounts for follow-up.Implement collection strategies to improve cash realization and reduce bad debt exposure.Handle escalated collection issues and negotiate payment arrangements with customers.Work closely with Sales and Customer Service teams to resolve payment challenges.Dispute ManagementPartner with internal stakeholders to investigate and resolve customer disputes.Ensure timely closure of disputes impacting collections.Track dispute trends and implement preventive measures.Monitor dispute resolution cycle times and effectiveness.Cash Flow & Working Capital ManagementDrive initiatives to improve DSO (Days Sales Outstanding).Improve collection effectiveness and reduce overdue balances.Support cash forecasting and working capital optimization.Identify opportunities to accelerate cash collections.Team LeadershipLead, coach, and develop Collections and Credit Analysts.Establish performance metrics and service level expectations.Conduct regular reviews, training sessions, and development planning.Foster a culture of accountability, customer focus, and continuous improvement.Stakeholder ManagementCollaborate with Sales, Finance, Commercial, Customer Service, and Legal teams.Provide insights and recommendations on customer credit exposure and collection trends.Present operational performance and risk assessments to leadership.Governance & ComplianceEnsure adherence to credit policies, SOX controls, audit requirements, and company procedures.Drive standardization, process documentation, and compliance activities.Support internal and external audits.Reporting & AnalyticsAnalyze collection and credit performance metrics.Prepare weekly, monthly, and quarterly management reports.Use data analytics to identify trends, risks, and improvement opportunities.Support automation and digital transformation initiatives within OTC.