Johnson Controls
Quality & Customer Experience Supervisor
- Location Pune-Maharashtra-India
- Experience 5+ yrs
- Job type Full-time
- Posted 13 Oct 2026
- Qualification Bachelor's
You will be taken to Johnson Controls’s own careers page to apply. Job ID WD30278363.
Job description
Quality & Customer Experience Supervisor
Job Summary
The Quality & Customer Experience Supervisor will be responsible for driving service quality and customer experience across the Technical Support & Customer Service operation through structured quality audits, data and trend analysis, process improvement, and targeted capability-building initiatives. The role will work closely with Operations and Training to identify performance gaps, improve customer interactions, and ensure consistent adherence to defined quality and service standards.
Key Responsibilities
Quality Assurance & Audits
- Conduct regular audits of customer interactions across voice and case/email channels against defined quality standards
- Evaluate call handling, communication, troubleshooting approach, case documentation, customer experience, and process adherence
