Quality & Enablement Lead, US Tax Operations

About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

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About the team US Tax Operations resolves tax notices that clients receive from the IRS and state agencies, and runs the filings and payments work that prevents those notices in the first place. The team includes a notice-resolution organization of roughly 50 specialists across 7 managers and 2 pillar leads, and a filings, payments, and amendments organization of 4 teams under a third pillar lead. About the role US Tax Operations has historically handled quality assurance and training as side responsibilities held by internally promoted managers, people who are excellent at the underlying casework but have never built or run a quality program end to end. We're hiring a Quality & Enablement Lead to own this as a full-time discipline: building the team's training curriculum, running quality assurance and CSAT-driven improvement loops, and making sure skills keep pace with the team's workload. This is an external hire rather than an internal promotion, because the role calls for program-building experience the team doesn't currently have in-house. What you'll do