R0076068 Service Delivery Manager (Mainframe, JCL, COBOL, IBM utilities)- 6-8years Experience – Pune/Indore- Rotational Shift 24*7r

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for an Service Delivery Manager - P3 to join our ever-evolving Mainframe Billing Team and help us unleash the potential of every business.

What you’ll own

• Production Support Engineer - Role uses his/her specialized knowledge to support mainframe applications which are key to the daily/monthly billing process.
• Remediation, Restoration, Monitoring, Improvement and Compliance Monitoring and managing daily/monthly jobs which are critical to the billing cycles.
• Collaborate with other internal teams (Product, Platform, Merchant Services and Development) to distill business requirements into technical solutions.
• Direct interaction with End Users to address issues in a timely manner.
• Project team involvement to ensure knowledge transfer and reduced deployment risk to Production.
• Annual DR planning and exercise involvement.
• Monthly On-Call support

What you bring Essentials

• 2-5yrs of Experience in a technical support role
• Demonstrable track record of supporting multiple technological environments
• 3yrs of Experience with administration and operations of production systems
• Excellent verbal and written communication