Region Customer Quality Satisfaction Specialist

Regional Customer Quality Satisfaction Specialist

The CQS Role drives Customer Quality Satisfaction and FLS Quality Assurance through rapid Customer NCR / Complaint response and Customer Centricity.

The CQS Role is focused on understanding Customer Quality issues received through Intelex and assisting / facilitating the organization to resolve these issues. The CQS role supports the Sales / CRR Team (Customer Facing), and engages the Customer via FLS Sales / CRR Team guidance and collaboration.

Department description The Regional Customer Quality Satisfaction Specialist will be part of a Global Quality Assurance Team supporting and improving Customer Satisfaction and FLS Quality across four Regions of the world.

Your responsibilities

• Validate customer and internal issues (For BL’s) and initiate NCRs and Kick-off Meetings (KOMs) with the relevant teams.
• Conduct training and provide guidance on Intelex reporting and complaint management processes.
• Participate in monthly business review meetings across the Region.
• Provide recommendations to management based on NCR investigation outcomes and lessons learned.