Regional Service & Operations Manager
- Location Branch Banking, Rest of India 2, Karnataka, Bangalore 1, 3003, H S R layout
- Experience ~5-10 yrs
- Job type Full-time
- Posted 15 Oct 2026
You will be taken to Equitas Small Finance Bank’s own careers page to apply. Job ID EQU/RS-OM/1896021.
Job description
RoleCategoryCategory WeightageParametersParameter Weight %MetroUrbanSURural Service Operations Manager (MSS)Service Quality15%A/c Opening Success% (FTR)
- 90 % FTR in SA/CA, Process accounts with 100% FTR
- Needs curing under control7.5%NANANANA
Service Operations Manager (MSS)Service Quality15%Customer Onboarding and Engagement (Active: 60%, Primary:30% and PH - min 2 at M2 level)7.5%NANANANA Service Operations Manager (MSS)Quantitative Parameters20%MoM CASA NTB (Nos)5%6555 Service Operations Manager (MSS)Quantitative Parameters20%MoM Incremental CASA AMB Value (Through NTB Accounts) (Rs Lacs)10%6531.5 Service Operations Manager (MSS)Quantitative Parameters20%LI + GI+ MF + Assets - Net Revenue in Rs lacs - Yearly Income5%21.81.51.2 Service Operations Manager (MSS)Portfolio Management10%Deepening : 3% MoM TRV Growth in mapped accounts5%NANANANA Service Operations Manager (MSS)Portfolio Management10%Mapped Book Coverage (Customer meetings for Mapped Book)5%NANANANA Service Operations Manager (MSS)Customer Satisfaction5%Product Holding of Branch & Customer Testimonials5%NANANANA Service Operations Manager (MSS)Compliance and Controls50%Audit Ratings: Branch Medium Risk or below
