Regional Technical Support - ICE

Group Company: TVS Motor Designation: Regional Technical Support - ICE

Office Location: Noida Position description: Sustain and Improve after sales technical support for ICE Vehicles by owning Vehicle Performance Satisfactory (VPS) & First Time Right (FTR) metric for their zones. About TVS / Who are we? TVS Motor Company is a reputed two and three-wheeler manufacturer globally, championing progress through Sustainable Mobility with four state-of-the-art manufacturing facilities in Hosur, Mysuru and Nalagarh in India and Karawang in Indonesia. Rooted in our 100-year legacy of Trust, Value, and Passion for Customers and Exactness, we take pride in making internationally aspirational products of the highest quality through innovative and sustainable processes. We are the only two-wheeler company to have received the prestigious Deming Prize. Our products lead in their respective categories in the J.D. Power IQS and APEAL surveys. We have been ranked No. 1 Company in /the J.D. Power Customer Service Satisfaction Survey for consecutive four years. Our group company Norton Motorcycles, based in the United Kingdom, is one of the most emotive motorcycle brands in the world. Our subsidiaries in the personal e-mobility space, Swiss E-Mobility Group (SEMG) and EGO Movement have a leading position in the e-bike market in Switzerland. TVS Motor Company endeavours to deliver the most superior customer experience across 80 countries in which we operate. For more information, please visit www.tvsmotor.com. Job Title / Role: Regional Technical Support - ICE Department: Service (H) Section: Service (NZRONR1) - North 1 Education Qualification: B.Tech / M.Tech Automobile/Mechanical Required Experience: Total 3 to 5 years Field experience and Handling customer complaints Target Companies / Industry / Sector: Automobile Key words to source profile/ Must have skills: Core tech, zonal lead service, zonal technical manager, Field technical Required Competencies