RISER - Front Office

Front Office Assistant- RISER Responsibilities

• Welcome guests professionally and ensure a warm and courteous check-in and check-out experience.

• Handle guest inquiries, reservations, and requests efficiently via phone, email, or in person.

• Maintain guest records, registration details, and billing information accurately in the hotel system.

• Coordinate with housekeeping, concierge, and other departments to ensure smooth guest service.

• Assist guests with room allocation, information about hotel facilities, and local assistance.

• Handle guest complaints or issues politely and escalate when necessary to ensure guest satisfaction.

• Maintain the front desk area in a professional and organized manner.

• Follow hotel standard operating procedures (SOPs) and maintain service standards expected in a 5-star property.

• Prepare daily reports, guest logs, and front office documentation when required.

Required Skills & Competencies

• Excellent communication and interpersonal skills.

• Professional grooming and presentation suitable for a 5-star hotel environment.

• Strong customer service orientation with a friendly attitude.

• Ability to handle guests politely and manage multiple tasks at the front desk.

• Basic knowledge of MS Word, Excel, and email communication.

• Ability to work in rotational shifts, including weekends and holidays.

Qualification & Eligibility

• 12th pass + Diploma/ Minimum 3 month Course of hospitality background

• Age: Below 22 years

• Good spoken English and basic computer knowledge

• Fresher or candidates with 0–1 year experience in hotels can apply.