Axis Bank
Banking & Financial Services
RO:Inbound Channel - Team Member
- Location Noida
- Experience 2-4 yrs
- Job type Full-time
- Posted 12 Oct 2026 (first seen)
- Qualification MBA
You will be taken to Axis Bank’s own careers page to apply. Job ID 1505323812102026083029.
Job description
About Phone Banking Group
The Phone Banking Group is responsible for giving the service for issue’s and queries of Retail, SME and Corporate Customers. They are also responsible for providing service for multiple kind of products like CASA, Cards and retail assets and for servicing the customers 24/7*365 days.
About the Role
The Phone Banking Group Team Member is responsible for achieving the business targets. They should also ensure that service quality is as per the benchmarked level that needs to be maintained
Key Responsibilities
- Responsible for execution/uploading of disbursement requests in SCFM software/ Finnacle, on the basis of requests from customers on phone banking and email channels
- Ensure registration of Corporate Scheme/Dealer/Vendor limits in support software viz. SCFM Tech M.
- To Follow-up with Corporates / Dealers / Vendors for submission of invoices as per sanctioned terms and recording of such receipts in support software via phone banking / email channel
- Ensure closure of A/c in Finnacle and SCFM Tech M via phone banking / email channel.
- Raising CR’ in consultation with all stakeholders to as per customer requirement
