RO:RL - Operation CPC Operations Officer - Retail

About Retail Lending

The Retail Lending department focuses on the lending business of the bank by offering various loan products like home loans, car loans, and personal loans among others. They also offer working capital loans and business loans for small businesses and is also responsible for the rural lending business of the bank.

About the Role

The Operations officer is responsible for post sanction processing of loans, after verification of pre sanction documents and loan agreements and dispatching varified files with proper system updation to central storage, reconciliation with central team and managing the repayment instrument dispatch. The job holder is also responsible for ensuring internal and regulatory compliance and resolving customer service requests/complaints within stipulated TAT.

Key Responsibilities

• Handle customer queries and provide appropriate solutions while maintaining high service standards

• Process loan documents submitted for account opening and ensure its subsequent disbursement

• Validate the submitted documents as per bank’s process and policies

• Responsible for the dispatch of disbursed files, repayment instruments etc., to central storage post updating the same in system

• Reply/revert on time for concurrent audit queries and ensure that satisfactory audit ratings are obtained

Qualifications

Optimal qualification for success on the job is

• Graduation/ Post-Graduation from a recognized institute

Role Proficiencies

For successful execution of the job, the candidate should possess the following:

• Knowledge of Finacle/ other banking softwares

• Good communication (both written and verbal) and presentation skill

• Ability to handle pressure and meet deadlines

• High sales orientation to meet the sales targets consistently

• Ability to manage complex client situations

#ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"