RO:RL - Regional Operations Head

Key Responsibilities 1. Manage a Region consisting of 5 to 10 Loan Centers (RA, SBB & BB) 2. Monitor performance of Area Operations Managers of each location and respective Operations Managers & Customer Service Managers of each Loan Centers 3. Responsible for smooth functioning of Disbursements and Customer Services of each Loan Center 4. Standardize the process followed at Loan Centers and ensure uniformity 5. Ensure that Operations and Customer Service Metrics are tracked at all Loan Centers 6. Ensure compliance with internal policies and external regulations 7. Ensure training to the team on new processes and policies 8. Coordination with Regional Heads of Sales and Credit 9. Liaising with Central Operations for the processes 10. Ensure deployment and optimal utilization of resources at each Location 11. Exception and Escalation handling 12. Relationship Management within team and cross function teams 13. Ensure achievement of Cross Sell Targets of each Location in the region and of overall region 14. Aim at reduction of Concurrent Audit and Internal Audit observations 15. Monitor Administrations and Vendor Management at each locations

Qualifications Optimal qualification for success on the job is: · Post-graduation / Graduation from a recognized institute

Role Proficiencies: For successful execution of the job, the candidate should possess the following: · Knowledge of banking products and services · Knowledge of regulatory guidelines and norms · Good communication (both verbal and written) skill in both English and the local language · Ability to manage complex client situations · Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment Ability to handle pressure and meet deadlines