Room Division Manager

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.

POSITION PURPOSE The Rooms Division Manager is responsible for providing strategic and operational leadership across the Rooms Division, ensuring seamless coordination between Front Office, Housekeeping, Guest Services, Concierge, Guest Relations, and other associated functions. As a key leader within the hotel, the incumbent will champion the Fairmont philosophy of gracious, personalised and anticipatory service, ensuring that every guest experience reflects the sophistication, warmth and distinctive character of a luxury hospitality destination. The role requires a strong balance of luxury service delivery, people leadership, operational efficiency, commercial acumen and brand compliance, with a focus on creating memorable guest experiences, developing high-performing teams and maximising departmental profitability. KEY RESPONSIBILITIES 1. Luxury Guest Experience & Service Excellence