RPMG: Support - Flows

About RPMG The Retail Portfolio Management Group (RPMG) plays a strategic role in managing the bank’s retail receivables, with a sharp focus on loss containment, cost efficiency, and portfolio sustainability. Through advanced analytics, technology-driven processes, and close collaboration with Credit, Risk, and Product teams, RPMG ensures risk-calibrated policy execution. RPMG engages delinquent customers with multiple repayment solutions and financial counseling, promoting responsible credit behavior and long-term financial health. This approach aligns with the bank’s overarching Growth, Profitability, and Sustainability (GPS) strategy, positioning RPMG as a key contributor to operational resilience and financial performance.

About the Role The Audit and Compliance Manager in the Collections department is responsible for ensuring regulatory compliance, managing audits, identifying process gaps, preparing SOPs, and coordinating with internal and external stakeholders including banks. The role also involves preparing the department for driving continuous improvement in governance and risk management. Key Responsibilities 1. Compliance & Governance Ensure timely and accurate submission of all mandatory regulatory reports, including:

• RBI Returns (Supervisory, Off‑site surveillance, and ad‑hoc reporting)