Sales Operations I

Job Summary

Analyse sales and customer data and build reports and dashboards in Power BI — including win/loss analysis and early signals of expansion or churn risk — continuously improving data quality, accuracy and timeliness. ▪ Translate findings into clear, actionable recommendations and insight that inform sales strategy and leadership decisions. o AI and Sales Tool Identification and Adoption ▪ Identify, evaluate and pilot AI and sales-productivity tools — from LLMs (e.g. Claude, GPT, Gemini) and workflow automation (e.g. n8n, Make, Zapier) to AI sales tools (e.g. Gong, Clari, Clay) — that improve seller effectiveness. ▪ Drive adoption of selected tools across the sales organisation and measure their business impact. o Sales Enablement ▪ Prepare training material and playbooks and conduct user training for internal and external stakeholders. ▪ Enhance adoption of sales processes and tools and document functional and process requirements in detail. o Competition Analysis and Market Intelligence ▪ Track competitors, market trends and technology shifts across the productized IT services landscape. ▪ Produce market intelligence briefs and competitive analyses that shape go-to-market and sales strategy.

Key Responsibilities

Analyse sales and customer data and build reports and dashboards in Power BI — including win/loss analysis and early signals of expansion or churn risk — continuously improving data quality, accuracy and timeliness. ▪ Translate findings into clear, actionable recommendations and insight that inform sales strategy and leadership decisions. o AI and Sales Tool Identification and Adoption ▪ Identify, evaluate and pilot AI and sales-productivity tools — from LLMs (e.g. Claude, GPT, Gemini) and workflow automation (e.g. n8n, Make, Zapier) to AI sales tools (e.g. Gong, Clari, Clay) — that improve seller effectiveness. ▪ Drive adoption of selected tools across the sales organisation and measure their business impact. o Sales Enablement ▪ Prepare training material and playbooks and conduct user training for internal and external stakeholders. ▪ Enhance adoption of sales processes and tools and document functional and process requirements in detail. o Competition Analysis and Market Intelligence ▪ Track competitors, market trends and technology shifts across the productized IT services landscape. ▪ Produce market intelligence briefs and competitive analyses that shape go-to-market and sales strategy.