Salesforce Agentforce Specialist

We are seeking a highly skilled Salesforce Agentforce Specialist to lead the design, implementation, and governance of our autonomous AI agents. In this role, you will transform our customer service, sales, and operations by building intelligent agents that do not just chat, but actively execute tasks and workflows.

Key Responsibilities 1. Agent Design & Orchestration ● Configure AI Agents: Design and deploy autonomous agents using Agent Studio utilizing Topics, Instructions, and Actions (TIA) to handle complex business scenarios. ● Action & Workflow Integration: Build and connect standard and custom agent actions by integrating Salesforce Flows, Apex actions, and external APIs. ● Multi-Agent Interoperability: Architect agent-to-agent communication protocols and utilize the Model Context Protocol (MCP) and Agent APIs for cross-platform workflows.

2. Prompt Engineering & Grounding ● Prompt Architecture: Author, manage, and optimize scalable prompt templates in Prompt Builder using field generation and flex types. ● Data Grounding: Implement robust grounding techniques using structured and unstructured business data to prevent AI hallucinations and ensure highly relevant agent responses.

3. Data Strategy & Data Cloud ● Data Library Management: Leverage the Agentforce Data Library to feed real-time context to the reasoning engine. ● Retrieval Optimization: Configure Data Cloud retrievers, data chunking, and indexing strategy across keyword, vector, and hybrid search methods.