Seasonal MyHR Live Support Sr. Advisor

This is a contract role

The My HR Live Support (MHLS) team is currently seeking to hire an MHLS Sr. Advisor to support our Tier 2 Specialty Operation. The MHLS Tier 2 Specialty Team primarily provides customer service to Amazon employees through phone, chat, ticketing, and cases related to payroll, disability, policies, among others. This role will act as a point of contact for the team, offering immediate assistance on complex issues and handling challenging contacts. The Sr. Advisors provide case consultations and overall resolution and support for all types of leaves of absence and disability life events to our Amazon employees. They are highly skilled in answering questions, obtaining the right information from SOPs and knowledge centers, providing direct support through different live and written channels, understanding the employee’s situation, applying appropriate benefits, responding to changing circumstances; and paves the way for a connected and trusted case management experience. The Sr. Advisor will also escalate trends to management to address any training or quality gaps identified.

The ideal candidate will possess exceptional communication and organizational skills, a keen attention to detail, the ability to prioritize in a fast-paced environment, strong relationship-building and influencing abilities, robust analytical and critical thinking skills, and a customer service focus that aligns with Amazon's global standards.