Senior Account Executive, Growth

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Senior Account Executive – Mumbai

The Sr Account Executive will be responsible for driving revenue growth by selling Genesys CcaaS solutions to both existing and new customers within the Western India region. This role involves a mix of account management, upselling/cross-selling to existing clients, and new logo acquisition. The ideal candidate will have a proven track record of success in selling complex AI/software solutions, preferably within the AI driven contact center space.

They should be a highly motivated and results-oriented individual with excellent communication, negotiation, and relationship-building skills.

What You’ll Do: In this role, the primary responsibilities will include (but are not limited to): Sales Strategy and Execution: