Senior Associate, Global Customer Care (US Shift)

Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.

Join our dynamic team and embark on an exciting journey of innovation and growth as we seek a hard-working and dedicated individual to fill role of Senior Associate, Global Customer Care (US shift) to join our dynamic Global Customer Care team. In this role, you will be responsible for managing complex order-to-cash activities, driving operational excellence, improving customer outcomes, and supporting the continued evolution of our Global Customer Care COE.

Beyond day-to-day order management, you will serve as a subject matter expert, support team members, lead process improvement initiatives, support digital and AI-enabled ways of working, and partner with stakeholders to improve service reliability, customer experience, and operational performance. As a senior member of the team, you will be expected to demonstrate ownership, accountability while contributing to capability building across markets and processes.

What will you be doing? 1. Customer Order Fulfilment & Operational Ownership

• Manage complex customer orders, corrections, invoicing activities, and exception handling across global markets. Ensure accurate and timely order processing while maintaining compliance with established business controls and customer requirements.
• Proactively identify and resolve issues impacting order fulfilment, delivery commitments, customer experience, or revenue realization.