Senior Associate, Order to Cash, Irwin

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.

At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.

Your Team's Impact

The Senior Associate, Order to Cash is responsible for managing the end-to-end order-to-cash process, including customer onboarding, billing, invoicing, payment application, collections, and account maintenance. This role serves as a key finance contact for customers and internal stakeholders, partnering closely with Sales, Customer Success, Accounting, Tax, and Collections teams to support revenue operations and deliver a positive customer experience.

What You'll Be Do

• Manage customer accounts throughout the order-to-cash lifecycle, ensuring accurate billing, invoicing, and payment processing.
• Serve as a primary point of contact for customer and stakeholder inquiries related to billing, payments, and account maintenance.
• Monitor accounts receivable, follow up on outstanding balances, and support collection efforts.