Senior Associate Relationship Management

Business Development - Program Management & Business Analytics Location: Mumbai Function: Business Development Industry: Banking, Digital Payments, Fintech Experience: 3+ Years About the Role We are looking for a proactive and detail-oriented individual to support strategic initiatives across the digital payments ecosystem. The role involves working closely with banks, internal product teams, business stakeholders, and ecosystem partners to track project progress, drive partner enablement, monitor business performance, and generate actionable insights. This position offers a unique opportunity to work on high-impact initiatives across UPI, merchant acceptance, acquiring banks, and emerging payment products while combining project management responsibilities with business analytics and reporting. Exposure to AI, Generative AI, Machine Learning, or Data Analytics-driven business solutions, with the ability to leverage AI tools for business reporting, trend analysis, stakeholder communication, and productivity enhancement. Role Mix: 60% Program & Stakeholder Management 40% Business Intelligence, Reporting & Revenue Analytics Key Responsibilities Project Management & Stakeholder Coordination (60%) Project Tracking & Execution Support end-to-end execution of payment ecosystem initiatives across UPI, RuPay, IMPS, Credit Card on UPI, Credit Line on UPI, and other NPCI products. Track project milestones, implementation timelines, certifications, and production readiness across banking partners. Maintain project trackers, identify delays, and coordinate with stakeholders to drive timely resolution. Follow up on action items and ensure closure through regular governance calls and reviews. Bank & Ecosystem Engagement Work closely with NPCI Business teams, Product teams, commercial banks, acquiring banks, payment aggregators, fintechs, and merchants. Support merchant acceptance and acquiring enablement programs by collaborating with product, business, and banking teams. Monitor implementation progress of strategic initiatives and identify operational or execution gaps. Coordinate with Relationship Managers and partner banks to drive adoption and business growth. Product Rollout & Adoption Support ecosystem readiness and scale-up initiatives related to: UPI Credit Card on UPI Credit Line on UPI Merchant Acceptance Programs UPI Tap & Pay UPI Lite UPI AutoPay Contextual EMI RuPay Acceptance Merchant Refund Programs Governance & Industry Coordination Organize review meetings, workshops, and industry forums. Prepare meeting notes, action trackers, and status updates. Support compliance tracking and implementation of business and operational mandates. Coordinate with internal Product, Technology, Operations, and Business teams. Business Intelligence & Business Analytics (40%) Business Reporting Prepare periodic business reports and dashboards for management and business teams. Support reporting across various NPCI product categories and banking partners. Consolidate business data from multiple sources and generate meaningful insights. Revenue Tracking & Performance Monitoring Track revenue and business performance across partner banks. Monitor achievement against business targets and key performance indicators. Assist in the preparation of monthly and quarterly business reviews. Identify opportunities and trends to support business growth. Dashboard & CRM Management Maintain and enhance management dashboards and performance trackers. Support CRM reporting and review mechanisms for Relationship Management teams. Generate reports on meetings, engagements, and business activities. Data Analysis Analyze adoption trends, transaction metrics, and product performance. Support business teams with data-driven insights for decision-making. Prepare presentations and summary reports for leadership reviews. Education BE/B.Tech MBA/PGDM preferred but not mandatory. AI certified candidates preferred Experience Required 3-6 years of experience in one or more of the following areas: Banking Digital Payments Fintech Merchant Acquiring Business Analytics Program Management Product Operations Business Development Preferred Experience UPI ecosystem Merchant Acquiring Cards and Payments Banking Operations Payment Networks Payment Gateway or Aggregator Ecosystem Business Reporting and Analytics Skills Required Program Management Stakeholder Management Project Coordination Program Tracking Governance Reviews Cross-functional Coordination Follow-up & Execution Management Analytics & Reporting Advanced Excel Power BI (Preferred) Dashboard Creation Data Analysis Business Reporting Revenue Tracking MIS Reporting Domain Knowledge Digital Payments UPI Merchant Acceptance Banking Operations Acquiring Business Payment Ecosystem Desired Competencies Strong ownership and execution mindset Excellent communication and presentation skills Ability to coordinate with multiple stakeholders Strong analytical and problem-solving approach Comfortable working with data and reports High attention to detail Ability to manage multiple priorities in a fast-paced environment What Success Looks Like Timely tracking and completion of strategic projects Improved stakeholder coordination across banks and internal teams Accurate and insightful business reporting Better visibility into business performance and revenue trends Increased adoption of key payment products and initiatives