Senior Customer Service Representative

Job Title: Senior Customer Service Representative (Senior Associate) Location: BSR IT SEZ, Hyderabad Job Summary: We are seeking a dedicated and experienced Senior Customer Service Representative (Senior Associate) to join our dynamic team at BSR IT SEZ, Hyderabad. The ideal candidate will possess strong customer service knowledge and a passion for delivering exceptional service to our clients. This role requires a proactive approach to problem-solving and the ability to handle customer inquiries with professionalism and efficiency. Responsibilities:

• Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Act as a point of contact for escalated customer concerns, demonstrating strong problem-solving skills.
• Maintain a thorough understanding of company products and services to effectively assist customers.
• Document customer interactions and feedback accurately in the CRM system.
• Collaborate with team members to improve processes and enhance the overall customer experience.